Seven Airlines Given Deadline to Meet Baggage Delivery Standards

NEW DELHI: The Bureau of Civil Aviation Security (BCAS) has instructed seven airlines, including Air India, IndiGo, Akasa, SpiceJet, Vistara, Air India Express Connect, and Air India Express, to ensure the delivery of the last baggage within 30 minutes as per the Service Quality Requirements of the Operation, Management, and Delivery Agreement (OMDA).

BCAS has set a deadline of February 26 for the airlines to implement these measures. The monitoring, initiated in January, revealed improved weekly performance but not in line with mandates. Mandates specify the arrival of the first baggage within 10 minutes of engine shutdown and the last bag within 30 minutes, monitored initially at six major airports, with BCAS directing compliance across all airports served by the airlines.